Shipping Policy
At Corrine's Closet LLC, we strive to deliver every order as efficiently and reliably as possible. This Shipping Policy explains how we process orders, estimate delivery times, and handle shipping-related questions.
Our goal is to provide a smooth shopping experience from the moment you place your order until it arrives at your doorstep.
Our Fulfillment Process
To provide customers with quality products at competitive prices, we work with carefully selected manufacturing partners and professional fulfillment centers located in multiple regions.
This fulfillment model allows us to:
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Maintain consistent product quality;
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Improve inventory availability;
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Reduce unnecessary storage costs;
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Deliver products directly through trusted logistics partners.
Depending on inventory availability and your shipping destination, your order may be shipped from different fulfillment locations.
1. Order Processing
After your order has been successfully placed, our team begins preparing it for shipment.
Standard Processing Time
Orders are typically processed within 2–4 business days.
During this time we may:
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Verify payment information;
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Prepare your order;
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Perform quality inspections;
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Securely package your items;
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Transfer the shipment to the carrier.
High-Volume Periods
During holidays, promotional events, or other peak shopping seasons, processing may require up to 5 business days before shipment.
Orders are processed Monday through Friday, excluding weekends and public holidays.
2. Shipping Rates & Estimated Delivery
Shipping Fee
We charge a flat shipping rate of $5.99 USD per order, regardless of the number of items purchased or destination (unless otherwise stated during checkout).
Estimated Delivery Times
Delivery estimates begin after your order has been processed and shipped.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada | 11–16 Business Days |
| United Kingdom | 11–16 Business Days |
| Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
These delivery windows are estimates only and are not guaranteed.
Unexpected events such as weather conditions, customs inspections, transportation disruptions, carrier delays, or other circumstances beyond our control may occasionally affect delivery times.
3. Order Tracking
Once your shipment leaves our fulfillment facility, you will receive a shipping confirmation email containing your tracking information.
Please note:
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Tracking numbers may require 1–3 business days before movement appears online.
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A temporary delay in tracking updates does not necessarily mean your package has stopped moving.
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Carriers update tracking information according to their own schedules.
If you experience unusual delays, our customer support team will gladly assist you.
4. International Shipping, Customs & Import Charges
For international shipments, orders may be delivered under Delivered Duty Unpaid (DDU) terms where permitted.
This means:
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Import duties, customs fees, VAT, taxes, or similar government charges imposed by the destination country are the responsibility of the customer.
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Customs clearance procedures may occasionally delay delivery.
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Corrine's Closet LLC cannot control or predict customs processing times.
Import requirements vary between countries, and customers are encouraged to review their local customs regulations before placing an order.
5. Order Changes & Cancellation Requests
Because we begin preparing orders shortly after they are placed, modification requests should be submitted as quickly as possible.
If you need to:
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Update your shipping address;
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Correct customer information;
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Cancel your order;
please contact us within 12 hours of placing your order.
Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.
6. Lost, Delayed, or Damaged Shipments
We want every order to arrive safely.
Damaged Deliveries
If your package arrives with shipping damage, please contact us within 72 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number;
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Photographs of the damaged item;
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Photos of the shipping package (if available).
After reviewing your claim, we may offer a replacement, refund, or another appropriate resolution.
Lost Packages
If a shipment is confirmed by the carrier to be lost during transit, we will work with the shipping provider to investigate the issue.
Once the loss has been verified, we will provide an appropriate solution, which may include sending a replacement product or issuing a refund where applicable.
Need Shipping Assistance?
If you have questions regarding shipping, delivery status, or your order, please contact us.
Corrine's Closet LLC
Customer Support Email:
service@dermalvia.com
Customer Service Phone:
+1 (217) 210-2060
Business Address:
223 S 6th St
Springfield, IL 62701
United States
Our support team is committed to assisting you and will respond as promptly as reasonably possible during normal business hours.