Return & Refund Policy

At Corrine's Closet LLC, we want every customer to shop with confidence. If for any reason you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

Eligible items may be returned within 30 days from the date your order is delivered.

To qualify for a return, the product must:

  • Be unused, unworn, and in resalable condition;

  • Include all original packaging, accessories, manuals, and tags (when applicable);

  • Not show signs of misuse, damage, or modification after delivery;

  • Be accompanied by a valid order confirmation or proof of purchase.

Products that fail to meet these requirements may not be eligible for a refund.

2. Requesting a Return

All returns require prior authorization from our customer support team.

To begin the return process, please contact us at:

Email: service@dermalvia.com

Please include:

  • Your order number;

  • The item(s) you wish to return;

  • The reason for the return (if applicable).

Once your request has been approved, we will provide detailed return instructions, including the appropriate return address and, when applicable, a prepaid return shipping label.

Please do not send any merchandise back without receiving return authorization first. Packages returned without prior approval may be refused or experience processing delays.

3. Damaged, Defective, or Incorrect Orders

We recommend inspecting your package immediately after delivery.

If your order arrives:

  • Damaged during shipping;

  • Defective;

  • Missing components; or

  • Different from the product you ordered,

please notify us as soon as possible.

To help us evaluate your claim, we may request photographs of the product, packaging, and shipping label.

After reviewing the issue, we will determine the most appropriate resolution, which may include a replacement, exchange, store credit, or refund where applicable.

4. Non-Returnable Products

Certain categories of merchandise cannot be returned due to health, safety, hygiene, or legal considerations.

Examples include:

  • Customized or personalized products;

  • Perishable goods;

  • Opened or used personal care, beauty, or hygiene products;

  • Hazardous materials or products containing flammable substances;

  • Digital products or downloadable content, where applicable.

Additionally, returns are generally not accepted for:

  • Gift cards;

  • Clearance or final sale items (unless required by applicable law);

  • Original shipping charges paid during checkout.

If you are unsure whether your purchase qualifies for a return, please contact our support team before sending the item back.

5. Product Exchanges

If you wish to receive a different size, color, or model, we generally recommend returning the eligible item first.

After the return has been approved, you may place a new order for the replacement product.

This process is typically the fastest way to ensure product availability and minimize delays.

6. European Union Consumer Rights

Customers whose orders are delivered within the European Union may have additional consumer rights under applicable law, including a 14-day withdrawal period.

Within this period, eligible customers may cancel or return their purchase without providing a specific reason, provided that the product:

  • Has not been used;

  • Remains in its original condition;

  • Includes all original packaging and accessories;

  • Is accompanied by proof of purchase.

Nothing in this policy limits any mandatory rights granted under applicable consumer protection legislation.

7. Refund Process

After we receive your returned merchandise, our team will inspect the item to verify that it satisfies the return requirements.

Once the inspection is complete, we will notify you of the outcome by email.

If your refund is approved:

  • The refund will be issued to your original payment method;

  • Refund processing generally begins within 10 business days;

  • Your financial institution may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund approval and you have not received the funds, please contact us so we can assist you.

8. Return Shipping Information

To ensure that your return is processed correctly, please wait until your return request has been approved before shipping any products.

The correct return address, along with any applicable return shipping label, will be provided by our customer support team after your request has been authorized.

Sending merchandise to an unauthorized address may delay processing or prevent your return from being accepted.

For assistance with any return or refund request, please contact:

Corrine's Closet LLC

Customer Support Email:
service@dermalvia.com

Customer Service Phone:
+1 (217) 210-2060

Business Address:
223 S 6th St
Springfield, IL 62701
United States

Our support team is committed to providing timely assistance and will make every reasonable effort to resolve return and refund requests as efficiently as possible.